Effective Date: April 2026
Family First Firm values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we share it.
1. Information We Collect
We may collect the following types of personal information when you visit our website, submit a form, or communicate with us:
- Contact Information: Name, email address, phone number, mailing address
- Account or Inquiry Information: Information you provide when filling out forms, requesting services, or contacting support
- SMS Information: Phone number, message consent preferences, and opt-in records when you consent to receive SMS messages
- Technical Information: IP address, browser type, device information, and website usage data (via cookies or similar technologies)
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and provide requested services
- To communicate with you, including sending emails or SMS messages you have opted to receive
- To improve our website, services, and customer experience
- To comply with legal, regulatory, or contractual obligations
We only use your personal information for legitimate business purposes and in accordance with applicable laws.
3. SMS Communications and Consent
If you opt in to receive SMS messages from us:
- You may receive informational, transactional, or service-related messages
- Message frequency may vary
- Message and data rates may apply
- You may opt out at any time by replying STOP
- You may reply HELP for assistance
Opt-in Method: Consent is collected via website forms using an unchecked checkbox that requires affirmative user action.
Required Disclosure:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Personal Information
We may share personal information only in the following limited circumstances:
- With subcontractors and service providers who assist in operating our website or services, only as necessary to perform those services
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of our business, users, or others
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
6. Your Privacy Choices
You may:
- Request access to, correction of, or deletion of your personal information (subject to legal requirements)
- Opt out of marketing emails using the unsubscribe link
- Opt out of SMS messages by replying STOP
To exercise your rights, contact us using the information below.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
Family First Firm
Phone: 407-863-0000
SMS Opt-Out Number: +1 978-506-0049